1.How do I place an order?

Browse through our website, choose the item you like and simply click “Buy Now”. To order sunglasses and eyeglasses with prescription lenses, you can also Upload your prescription.
You will then be asked to add your prescription information and choose the type of lenses you want. At the end of the process, you will be redirected to the checkout page. Simply add your billing information and proceed with the payment.
If you need any assistance, please don’t hesitate to contact us +91 7680864497

2.How do I order multiple pairs of glasses with different prescriptions?

Buying multiple pairs of glasses with different prescriptions is easy. After you enter your prescription information, click "CONTINUE SHOPPING" to keep shopping.
You will go back to the main page where you can choose another pair of glasses and add a new prescription. You can see what’s in your cart anytime by clicking on the cart icon.

3.Can I place an order over the phone?

Certainly! Feel free to reach out to us at +91 7680864497 between 10:30 AM – 7:30 PM, and we'll be delighted to help you.

4.What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Phone pay, G pay UPI Transactions, Net Banking, bank transfers, Wallet, EMI. You can also use Cash on delivery (COD) Method. ( it is available for Specific Locations ). You can select your preferred payment method during the checkout process.

5.Can I track my order once it has been shipped?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order and view the estimated delivery timeline.

1.I’m not sure if the product will fit me?

Explore our comprehensive Shape & Style Guide for detailed insights into the ideal frame size and shape that complements your face type. This guide provides an in-depth understanding of frame dimensions.

If you're still uncertain, don't worry. Feel free to contact us at +91 7680864497 between 10:30 AM – 7:30 PM or email us at info@optorium.in, and we'll gladly assist you in making the right choice.

2.How can I find out about the latest promotions and new products?

You can stay updated on our latest promotions and new products by Subscribe for latest collections. following us on social media, or frequently visiting our website’s news section.
Our Social Media links
Instagram : https://www.instagram.com/optorium/
Facebook : https://www.facebook.com/optorium
Youtube : https://www.youtube.com/@Optorium
Linked in : https://www.linkedin.com/company/optorium---india/

3.Do you offer customizable options for lenses ?

Yes, we offer customizable options for frames such as lens coatings, tint colours. For Customization reach out to us Contact : +91 7680864497
Email id : info@optorium.in

4.Do you offer prescription lenses for frames?

Yes, we provide prescription lenses for frames. Simply upload your prescription when purchasing your frames, and follow the instructions to provide your prescription details.

5.Are your products authentic and high-quality?

Yes, all products offered by Optorium are authentic and of the highest quality. We source our products from reputable manufacturers and ensure they meet our strict quality standards. For more information Contact Us : +91 7680864497

1.Where is my order?

As soon as your order is shipped, you will receive an email with the tracking information so that you can know where your purchase is at any moment.
If you haven't received your order confirmation email or if it has been misplaced, simply reach out to us and we will help you locate your order information.
Contact: +91 7680864497
Email : info@optorium.in

2.What should I do if my order is delayed?

If your order is delayed beyond the estimated delivery timeframe, please contact our customer service team. We will investigate the issue and provide you with updates on the status of your order.

3.Do you ship internationally?

Yes, we offer international shipping to many countries. However, shipping rates and delivery times may vary depending on the destination. Please contact our customer service team for more information on international shipping options.
Contact: +91 7680864497
Email : info@optorium.in

4.Can I change the shipping address after placing my order?

If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

5.Do you offer same-day delivery?

Same-day delivery options may be available in certain locations. Please check our website or contact our customer service team to inquire about same-day delivery availability and rates in your area..

1.Are my eyeglasses covered by a warranty?

All products from Optorium come with a 1-year manufacturing warranty.

The manufacturing warranty covers the following issues:

1. Missing components

2. Delamination and/or peeling of sun lens coating

3. Bubbles or imperfections in the lens coating

4. Premature flaking or deterioration of the frame coating

5. Soldering defects

If your product exhibits any of the above issues within one year of purchase, please contact us at info@optorium.in or call us at +91 7680864497. You will be required to send the product back to us for a thorough inspection by our technicians. If the issue is confirmed as a manufacturing defect, we will either replace the product. The decision to classify an issue as a manufacturing defect is at the sole discretion of Optorium.

Please note, we cannot accept requests for an exchange if the product has been altered or repaired by any third party.

The manufacturing warranty does not cover the following issues:

1. Normal wear and tear, e.g., scratches

2. Any damages caused by accident, abuse, neglect, shock, improper use, or improper storage of the product

3. Damage caused by chemicals

4. Damage resulting from un authorized modifications or repairs

For any inquiries or assistance, feel free to reach out to our customer service please contact us. +91 7680864497
Email us: info@optorium.in

2.What is the exchange policy at Optorium?

You have 7 days from the date of receipt to initiate an exchange. Please note that exchanges are subject to item availability and all sales are final, as we do not offer refunds.

3.How can I exchange an item I purchased from Optorium?

To exchange an item, send it back in its original condition. You can then use the value of the returned item towards your next purchase. If the new item costs more, you'll need to pay the difference. Any remaining credit will be kept for future purchases.
for more details click here

4.What conditions must be met for returning sunglasses or frames?

To return sunglasses or frames, they must be unused, unworn, and returned with all original packaging materials. This includes tags, warranty certificates, and any accompanying accessories.
for more information click here

5. I received a damaged item in my order from Optorium. What should I do?

Oh no, that shouldn’t have happened as we take extra care with our packaging! However, we understand there can always be exceptions. To facilitate your claim further, we will require video proof of you opening the parcel along with pictures highlighting the defect(s). The same needs to be shared with us within 72 hours of the order being delivered at your given address. Please write to us at info@optorium.in or call us at +91 7680864497 with your order number and the above information. Once all details are verified, our customer service representative will get in touch with you with the next steps.