Shipping policy

Domestic Shipping Policy (India) : 

• How much does shipping cost?
  

We offer free standard shipping (5 - 7 working days for delivery) across India. Your product will generally be shipped via either Bluedart, Delhivery, DTDC, E-kart, Amazon Express, Express bees, or Indiapost (at the discretion of OPTORIUM (VIVERA OPTICS)).

We also offer express shipping (2 - 3 business days for delivery), at an additional charge of Rs. 750/-

• How much time will it take to ship my order?
  

With Standard shipping, you can expect the following dispatch timelines.

Contact Lenses :

Will be shipped within 5– 7 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.

Sunglasses & Frames :

Will be shipped within 5 - 7 business days of receipt of order.

• In how much time will I receive my order after you ship it?
  

You will receive an intimation along with a tracking no. once your product has been shipped

Within Hyderabad – You should generally receive you product within 1 – 3 business days of it being shipped.

Outside Hyderabad – You should generally receive your product within 5 – 7 business days of it being shipped

In case your order deliveries are being delayed beyond these general timelines, we shall keep you informed. Please note, delays may occur due to events that are out of our control such as weather, holidays etc. If this happens, we will not be able to refund the express shipping charges (if any).

AI Meta Glasses (Ray Ban Meta & Oakley Meta)
Delivery Timeline:
In Stock: Dispatched within 24 hours on a priority basis
Out of Stock: Delivery may take up to 4 weeks, subject to manufacturer availability. Once the product is received from the manufacturer, it will be dispatched immediately.

Important Note for Customers:

Cancellation, return, or refund is strictly not allowed for AI Meta Glasses once the order is placed.

We strongly recommend contacting our team before placing an order for AI Meta Glasses. This allows us to confirm real-time availability and provide an accurate delivery timeline before order confirmation.

• I wasn’t there to receive the delivery of my product. What happens now?- 

If you weren’t there to receive your product, delivery will be re-attempted by our logistics partner as per their policy. In case they are not able to successfully deliver the product multiple times, they will ship the product back to us. If this happens, we shall keep you informed.

• Our responsibility

Please note, we are not responsible for products lost / stolen once they have been declared as successfully delivered by our logistics partners to your shipping address.

International Shipping Policy :

• How Much Does Shipping Cost?
  

We offer a flat fee of ₹5000 on all international shipping, ensuring that you can easily calculate your shipping costs when placing your order. This rate is designed to cover the logistical expenses involved in delivering your products safely and efficiently to your location. Enjoy seamless shopping with clear and straightforward shipping fees!

Shipping Provider:

We partner with DHL Express to facilitate our international deliveries. In instances where DHL does not service a particular zip code, we will select the next best available courier to ensure your order reaches you promptly.

• Is My International Order Applicable for Exchange or Return?
  

Return and Exchange Policy:

Regrettably, OPTORIUM (VIVERA OPTICS) does not accept returns or exchanges on international orders. This decision is based on the high costs associated with shipping and the customs duties applied to returned items, which can be significant.

• How Much Time Will It Take to Ship My Order?
  

Dispatch Timelines:

Contact Lenses: Most contact lenses will be dispatched within 3 to 4 business days of receiving your order. Please note that certain specialty lenses may require additional processing time.

Sunglasses & Frames: These products are typically shipped within 2 to 3 business days.

AI Meta Glasses (Ray Ban Meta & Oakley Meta)
Delivery Timeline:
In Stock: Dispatched within 24 hours on a priority basis
Out of Stock: Delivery may take up to 4 weeks, subject to manufacturer availability. Once the product is received from the manufacturer, it will be dispatched immediately.

Important Note for Customers:

• Cancellation, return, or refund is strictly not allowed for AI Meta Glasses once the order is placed.
• We strongly recommend contacting our team before placing an order for AI Meta Glasses. This allows us to confirm real-time availability and provide an accurate delivery timeline before order confirmation.

Consolidated Shipping:

To minimize our environmental impact, if you order multiple products, they will be shipped together.

Delay Notifications:

Should there be any significant delays in processing your order, OPTORIUM (VIVERA OPTICS) will keep you informed to ensure transparency throughout the shipping process.

• In How Much Time Will I Receive My Order After It Is Shipped?
  

Delivery Timeline:

Upon shipment, you will receive an email notification containing a tracking number, allowing you to monitor your package’s journey.

Generally, you can expect to receive your order within 5 to 7 business days after it has been shipped.

Please keep in mind that this timeline does not include any potential delays that may occur at customs in your country.

• What If I Wasn't There to Receive the Delivery?

Delivery Re-attempts:

If you are not present to receive your package, DHL typically makes a re-delivery attempt the following day, adhering to their standard policy.

Customer Support:

If you encounter any issues, please reach out to us directly at OPTORIUM (VIVERA OPTICS), and we will assist you in facilitating the re-delivery process.
 
Notifications:

We strongly encourage you to register for notifications via your local phone number and email once your order has been dispatched. This can be done by entering your DHL tracking number on their website for real-time updates.

• Will I Be Charged Any Duties or Taxes at Customs?

Customs Fees:

International shipments may be subject to import taxes, customs duties, and other fees imposed by the destination country. These charges, if applicable, are typically due when the package arrives in your country and are not collected by OPTORIUM (VIVERA OPTICS).

Responsibility:

As these customs charges are outside our control, we recommend contacting your local customs office for detailed information on potential fees.

• What Should I Do If My Order is Delayed?

Order Delays:

If your order is delayed beyond the expected delivery timeframe, please contact our customer support team at OPTORIUM (VIVERA OPTICS). We will investigate the issue with our shipping partner and keep you updated on the status of your order.

• Can I Change My Shipping Address After Placing My Order?

Address Changes:

If you need to modify your shipping address, please contact us as soon as possible. We can only update the shipping address if the order has not yet been dispatched. Once it has been shipped, we are unable to change the destination.

• What If My Package is Damaged During Shipping?

Damaged Items:

If your package arrives damaged, please contact us immediately at OPTORIUM (VIVERA OPTICS) with photos of the damage. We will work with our shipping provider to resolve the issue and provide you with options.

• How Can I Track My International Order?

Tracking Orders:

After your order has been dispatched, you will receive an email with a tracking number. You can use this number on the DHL website to monitor the progress of your shipment.

Important Notes :

Responsibility for Lost or Stolen Items:

OPTORIUM (VIVERA OPTICS) is not liable for products that are lost or stolen once they have been confirmed as successfully delivered by our logistics partners at your specified shipping address.

If you have any questions or need further assistance, please feel free to contact us!